FAQ

What is Vantiv?

Vantiv Processing Solutions provides the University with credit card processing services. A Vantiv account is required in order to process credit card transactions on campus. The Office of the Bursar facilitates the Vantiv relationship across campus. University departments should communicate directly with the Office of the Bursar to request a Vantiv account and should never contact Vantiv directly with such a request. The University has an exclusive contract with Vantiv and therefore campus merchants cannot initiate a relationship with another acquiring bank.

What is CashNet?

Cashnet is a company that provides the University with an eCommerce payment gateway solution. Website customers are redirected to CashNet to provide credit card payment.

How long does it take Vantiv to setup a point of sale terminal (analog or wireless) account? When will I receive my point of sale terminal?

Typically, Vantiv will create the account within two business days of receiving the request. The terminal usually ships on the third business day. We encourage you to submit an account request to us well in advance (a month) of when you will need the payment solution. Vantiv processing times can vary depending on request volume and unforeseen circumstances. Additionally, you will want to allow yourself adequate time to learn how to operate the terminal, run test transactions and troubleshoot (if necessary).

Can a wireless credit card terminal process credit card transactions outside of the United States?

The terminals will not operate outside of the United States.

Can I add another point of sale terminal (analog or wireless) to my existing Vantiv account that is associated with a point of sale terminal?

Yes, this is possible. Please contact us directly for more detailed information.